Project story

Heater shutting off in a San Antonio cold snap

The burners lit and went out within seconds. A coated flame sensor was the cause.

  1. The problem

    On the first cold night of the year the furnace started, ran for a few seconds, shut off and tried again, over and over.

  2. What we found

    The burners lit normally, but the flame sensor was not confirming the flame, so the control shut the gas off each time. The sensor rod was coated. Venting and gas pressure checked out, and the filter was dirty.

  3. The options

    Clean the flame sensor and change the filter, or replace the sensor if it was damaged. It cleaned up well, so replacement was not needed.

  4. What was done

    The sensor was cleaned, the filter replaced, and the furnace was run through several full heating cycles while the safety controls were checked.

  5. The outcome

    The furnace runs full cycles again. The homeowner was shown the filter and how often to check it.

Photos from the job

More project stories

Next step

Let’s make the next step clearer.

Tell us what your system is doing and what kind of help you need. Coverage and appointment details are confirmed after contact.