A little clarity before you reach out.

We schedule visits based on current availability and the kind of problem, and we tell you the earliest time we can come when we confirm your request. If you smell gas, see smoke or notice a burning odor, leave the home and call your gas utility or 911 first.

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We serve homes in San Antonio and nearby communities. Include your ZIP code in your request so we can confirm we cover your address before we schedule a visit.

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Describe which rooms are uncomfortable and when, and whether any rooms were added or finished after the house was built. If you know where the equipment is and how easy it is to reach, mention that too. You do not need to know the system type or what the ductwork looks like.

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Tell us what was repaired and roughly when, if you know. Mention repeat problems, unusual noises or rooms that never cool. That history helps compare another repair with replacement. You do not need the paperwork to request service.

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You can request service the same way. If your equipment is under a manufacturer or builder warranty, tell us when you request service, and check what the warranty requires before any repair begins. We cannot tell you whether a repair is covered; the warranty documents and the warranty provider can.

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We read your request, confirm that we cover your address and contact you to arrange the visit. Nothing is booked until that conversation. If something changes before then, reply to our message or call us.

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Usually, yes. Someone needs to let the technician in, and it helps to hear what was found and talk through the options. If the outdoor unit is behind a locked gate or the indoor unit is in the attic, mention it when you request service.

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The cost depends on the cause of the problem and the work required. Ask for the assessment fee and the approval process when arranging service. A repair price should be explained before you authorize the work.

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Ask for the proposed equipment, installation scope, included and excluded work, price, timing, and applicable manufacturer terms. Confirm any permit requirements and who is responsible for them before work begins.

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Yes. The technician explains what they found, the options and the price of each before any work starts. You can decide then, or take time to think it over.

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That decision depends on the equipment’s condition, repair scope, comfort needs, and replacement options. An assessment can help you compare those factors. The AC Installation page explains what to discuss in a replacement estimate.

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R-22 is an older refrigerant. Under the EPA phaseout, it has not been produced or imported in the United States since January 1, 2020, so servicing relies on recovered and recycled supplies. A system that uses it can keep running, but a repair that involves refrigerant can be harder. If your system uses R-22, ask about the options when a larger repair comes up. Our article on repair or replace explains what to weigh.

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The right size comes from a load calculation for your home, such as ACCA Manual J, which looks at the house itself: its size, insulation, windows and which way it faces. The size of the old unit is not a reliable guide. Ask for the sizing to be explained in any replacement proposal.

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The checklist depends on the equipment and the agreed service. Confirm the operating checks, accessible-component inspection, price, and any exclusions before the visit. Repairs identified during maintenance should be discussed separately.

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Follow your equipment and filter manufacturer’s instructions. Filter type, household conditions, and system use can affect the appropriate interval. If you are unsure which filter your system uses, ask during a maintenance visit.

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ENERGY STAR suggests a check-up before each season: the cooling side in spring and the heating side in fall. Between visits, check the filter monthly and keep the outdoor unit clear. See what happens during a maintenance visit.

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No. Describe what you notice and share the system type only if you know it. Do not remove equipment panels or attempt a repair to complete the request.

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Dust settles on the heating parts during the months they are not used, and the first run burns it off. The smell should fade within a short time. A smell that stays, gets stronger or smells electrical is a reason to switch the system off and request service. If you smell gas, leave the home and call your gas utility or 911 from outside.

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Get everyone out to fresh air right away, then call 911 or your gas utility from outside. Do not go back in until emergency responders say it is safe. Have the heating system and other fuel-burning appliances checked before you use them again.

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